YMCA-YWCA of Winnipeg – Portage Branch - Winnipeg, Manitoba

Ela

My children are enrolled in swimming lessons this summer, and we travel 25 minutes each day to attend. The lessons are supposed to be 30 minutes long, but after observing the past two weeks, I’ve noticed that they often receive only 20 to 25 minutes of actual instruction. A portion of each session is consistently lost due to transitions or delays.

While I understand that switching between groups may require some time, it shouldn’t cut into the children’s scheduled lesson time. That’s not fair to them. Additionally, during the last session, the kids were taken out of the water for a fire drill, which lasted about 10 minutes. This significantly reduced their training time again.

I’d really appreciate it if the sessions could be managed more effectively so the children receive the full instruction time we signed up for. Thank you for your attention to this matter.

Jasmine V. D. L.

Pool is advertised as a movable floor but for the entire time we’ve been coming to this location (2 years) it has been broken. Not to mention the hot tub was also broken for the last 3 weeks and it seems one thing or another is out of order at any given time. The building itself is beautiful and full of light but unfortunately it is hard to enjoy when half the equipment is out of order.

Life guards are inconsistent in their following of the rules with every other one either enforcing or not enforcing certain rules.

The fitness classes are great though and most of the staff are reasonable and kind.

Fatima R.

The receptionist at the front named Ami was so rude and unprofessional to me and my 2 year old son. When I spoke to Ami’s manager, I was laughed at and not taken seriously at all. I am very disappointed in the way we were treated during our time there and I feel extremely disrespected. If this location was not so convenient for me I would never go there again. The other locations are MUCH better all around.

Pamela D.

This is the Winnipeg’s best YMCA location. After a year as a member I can easily say that all the staff are a delight. It is always clean, and I never have to wait for exercise machines. The EGym is amazing. I love how much natural light this Y has. If you are thinking of joining, it’s an easy yes! My only hope would be that their pool and water slide had more available hours.

Kay M.

Great facility I just wish they had a running track

Quiro R.

Most of the staff are very friendly, the gym is nice but my experience today wasn't good. I lost my keys inside the gym and went to the front desk, and asked the female staff on duty but she interrupted me without listening to my question, and she told me rudely, you need to fall in line. But good thing, there was a nice guy (staff) who helped me to find my keys, they were on the front desk. And that female staff didn't stop, I heard her, when the guy handed over the keys she said the keys are here but you need to fall in line. She should be friendly and nice to all customers specially she's in the front desk. Smile always.

Ad C.

I've been a member for almost 2 years and have nothing but good things to say! The facility is clean, the staff has been very friendly, and the fitness instructors are freakin awesome!!! I do various classes and they are all fantastic, but a special shout out goes to Aliza, Alanna, Greg & Stacey - any class taught by them will challenge you but will be incredibly fun & rewarding at the same time. I appreciate that they all offer harder and easier alternatives to each exercise, and will correct your form if needed.
If you're considering a fitness class but are scared of starting, try one of these classes. The instructors will be awesome and the "regulars" are so friendly & helpful.

Susan G.

It's a nice gym, most of the staff are nice and friendly. I just love the Zumba classes with aRuthvand Faye, they are amazing and I am always looking forward to the days when the classes are there. It would be nice if there was a easier way to get into the swimming pool. There are no steps and there is steps inside the pool , inbuilt which is a bit difficult to use and dangerous.