Seguin Morris - Port Coquitlam, British Columbia

Erroll K.

I am writing to express my disappointment and frustration regarding the service I received from Seguin Morris HVAC Company in the Coquitlam branch . On December 21, 2022, I engaged your company for a service call to repair our gas heater, as the fan had stopped functioning and required urgent attention. Your technician arrived promptly and diagnosed the issue, confirming that both the motor and fan needed replacement. Due to the urgency of the situation, I agreed to proceed with the recommended repairs.

On the scheduled repair day, the technician returned with the motor, only to discover that the supplied motor was incorrect – it was a 3-speed motor instead of the required 4-speed motor. Despite this setback, the technician proceeded with the repair, making custom wiring to the motor and control board to make it work. The total cost of this repair, including the custom wiring and the incorrect motor, amounted to $1800.00, with an additional $300.00 for the diagnostic.

Throughout the repair process, I expressed my concerns about the motor's compatibility and questioned the technician's assurances that the 3-speed motor would suffice. However, I was assured that it would work fine, despite my objections.

Just over a year later, the compromised motor failed again, resulting in additional costs and immense frustration. Upon further investigation, I discovered that the manufacturer still produced the 4-speed motor, directly contradicting the technician's claims of its obsolescence.

When I contacted Seguin Morris about the recurring issue, I was met with a disappointing response. I was informed that the repair was no longer under warranty, as it was approximately 60 days past the warranty period, and was asked to pay for another service call. Furthermore, the new quote provided for re-repairing the furnace came in $300.00 more than the original quote and did not include the fan itself.

As a senior citizen, my trust was violated, and I feel deeply taken advantage of by Seguin Morris's deceptive practices. Your lack of accountability, honesty, and integrity in repairs has resulted in not only unnecessary expenses but also significant frustration and discomfort for me.

In conclusion, based on this experience, I cannot in good conscience recommend Seguin Morris HVAC Company to others. Your low level of integrity and disregard for customer concerns are unacceptable in any service industry. Beware and exercise caution when considering their services.

Julie J.

The service at our home was great and the technician friendly and knowledgeable. The local service manager was awesome to deal with too. The first time we had him out a few years ago he was a local business owner. But now, be prepared to feel like you're dealing with a national corporation.
From setting up the appointment to getting an invoice a month later, it all felt a bit impersonal. And payment options are limited to mailing a cheque or paying a 4% surcharge for a credit card payment. E-transfers aren't an option right now either. They could have invoiced on the spot and left with a cheque, emailing the work order details afterwards with confirmation of payment. Or, they could find more options to serve residential customers if they still want to do business with us.