P38 Energy Inc. Arnprior - Arnprior, Ontario

P38 Energy Inc. Arnprior est une entreprise canadienne spécialisée dans la fourniture de propane, le service de livraison, la vente de chaudières, l'installation de gaz et la fourniture de chauffe-eau. Vous les trouverez à l'adresse 4674 ON-17, Arnprior, ON K7S 3G7, Canada. avec le numéro de téléphone 6136232225. Leur site web est p38energy.com.

Cette entreprise est réputée pour son service de livraison fiable et sa large gamme de produits de chauffage de haute qualité. Ils offrent également des services d'installation de gaz et de chauffe-eau, ce qui en fait une solution complète pour tous vos besoins en matière de chauffage. De plus, leur magasin de chaudières propose une variété de modèles adaptés à tous les budgets et à tous les besoins.

L'accessibilité est une priorité pour P38 Energy Inc. Arnprior. Leur établissement dispose d'une entrée accessible en fauteuil roulant et d'un parking accessible en fauteuil roulant, ce qui en fait un choix pratique pour tous les clients.

Actuellement, P38 Energy Inc. Arnprior a reçu 27 avis sur Google My Business, avec une note moyenne de 3.3/5. Les avis des clients mentionnent la courtoisie du personnel, la rapidité de la livraison et la qualité des produits.

Avis de P38 Energy Inc. Arnprior

Eleanor Blais

1/5

No problem taking money out of your account unauthorized. When it's to be returned, it's a whole other story. They tell you the money will be returned the same day when in reality they have no idea how long it will take and expect you to deal with your bank plus all the fees their error has incurred.. Though an email transfer would have worked, they refused to do that. They sent me an email saying I had until June 30th to cancel any payments. I called June 29th and the money was still taken out of my bank. I don't understand how they can take money instantly but returning it, they expect the customer to wait days. Surely they understand what fees this will cause( loss of overdraft, nsf charges, etc)

Franklin Collins

5/5

I’ve been dealing with p38 Energy in Arnprior for the past 12 yrs or so. And I can say without reservation, I have received absolute top notch service. That’s includes fuel service, office staff and maintenance service. The latest being help I received from Shawn (Sean?)at the office. He actually arranged for the fuel delivery truck to return to my house because when it went by my driveway was occupied. Little things like that sound insignificant but in the overall scheme of things really matter. You get 5 stars from me.

Deanne Carter

1/5

We have been using this company for approximately 6 years since we changed from oil to propane. We rent 2 tanks..this year we didn't use enough propane according to the company so they charged extra money for the rental. I guess this was our reward for trying to save on heating costs. Thank you from a "valued" customer.

Cody Wright

1/5

Horrible customer service. Had to request propane twice now both requesting their option for "within 48 hours" after first request their delivery date was 7 days later! After second request got an email asking me to change my account status! Plus no update with delivery date. Claims that the "request comes with a 7 day delay" Coldest weather in 100 years they don't care about you, your family or your house. They just want a pay check. What kind of business practice is this? Avoid at all costs.
UPDATE
As seen in the comment below "the owner will get back at you very shortly. Our customer service is important to us". Sounds like a joke to me! It is now 24 hours later and still no contact. From anyone from this company. Like I said this business does not care about you, they only care about the money you give them. And that money you give them for the services that THEY offer is also a scam.

Christopher Hamel

1/5

Not impressed! I was a loyal Budget/P38 customer for 9 years. I was on an auto fill agreement where they automatically fill propane when required and no involvement required from me (the customer) other than paying the bills. This agreement worked great for 9 years. In June 2021, I ran out of propane on a Saturday. I had no use of my range, bbq, and no hot water. I thought no problem, these things can happen so I called the Valleyfield 24/7 number at head office as the Arnprior office was closed on Saturday. I was told from the P38 individual I spoke to at Valleyfield l, that they will fill me up as an emergency fill at a cost of $200 for trucking fees paid by me. Why would I pay for their screw up? We had an agreement with auto fill that I pay the bills and they monitor and fill propane. They didn’t honour their end of our agreement. If I was in a will call agreement and I ran out of propane, I totally understand that the customer should pay, but why should I pay for their screwup? As a result, I have switched suppliers and any supplier I have spoke to since have clarified to me that on an auto fill contract if the customer runs out of propane they will not charge for trucking to complete an emergency fill, as it’s the suppliers responsibility. No more P38 energy for me. I would prefer to pay a little more and have reliable service from a supplier that honours the agreements in place. I live in West Carleton for reference.

Kayla Moran

1/5

On an auto fill arrangement. Ran out of propane on a Saturday, woke up to a freezing house with my young child freezing. Called the after hours line and was told I would be charged an extra 200$ to come on a Saturday to fill. Typically my tanks would be filled up by now, so not sure why they had not been to fill and why now I am stuck either freezing or paying extra money for a service when I never got the service. Not impressed. The rep I spoke to on the phone was also very impolite.

Garry Lackner

5/5

Have always had good customer service with these folks whether it was to instal propane line to my home generator or recently when I wanted my tanks filled before my new driveway paving. Always attentive and prompt. Emailed in the morning for tank filling and truck showed up in the afternoon.

Robert Kelly

1/5

been a customer for over twenty years started when it was Budget Propane. They supplied and installed a hot water heater a year ago and now i find out from my installer they didnt follow the law. When told, they said they would not come out to correct the problem when my installer was present and would try for tomorrow "but were very busy"..........like i care. Their accounting practices are a joke, i have to go over every bill i have received from them because their records are completely unreliable. Just switched to another propane supplier and they could care less. No one seems to give a damn at this place, which is all too common today.