FIRST ONSITE Property Restoration - Vancouver, British Columbia

Présentation de First Onsite Property Restoration

First Onsite Property Restoration est une entreprise spécialisée dans la restauration de biens immobiliers suite à des sinistres, offrant une gamme complète de services pour minimiser les dégâts et restaurer les propriétés à leur état d’origine. Située au cœur de Vancouver, en Colombie-Britannique, l’entreprise s’engage à fournir un service rapide, efficace et professionnel à ses clients. L’adresse physique est située au 1395 Boundary Rd, Vancouver, BC V5K 4T9, Canada. Pour toute information ou demande de devis, vous pouvez joindre l’équipe via le téléphone au 604-436-1440 ou consulter leur site web à l’adresse firstonsite.ca.

Spécialités et Services Offerts

First Onsite Property Restoration se distingue par son expertise dans plusieurs domaines critiques de la restauration après incendie, de la restauration de bâtiments et de la gestion des déchets liés aux sinistres. Plus précisément, l’entreprise propose les services suivants :

* Nettoyage et décontamination suite à des inondations : Grâce à des techniques avancées et des équipements spécialisés, ils éliminent efficacement l’eau, les moisissures et les contaminants, préservant ainsi la structure et les matériaux des bâtiments. L’efficacité démontrée dans la gestion des inondations, comme en témoigne l’expérience de leurs équipes, est un atout majeur.
* Évaluation des dommages : Une évaluation précise des dommages est la première étape cruciale. Les experts de First Onsite Property Restoration réalisent une inspection détaillée pour identifier les problèmes sous-jacents et établir un plan de restauration adapté.
* Suppression des déchets : La gestion des déchets après un sinistre est une tâche complexe et potentiellement dangereuse. First Onsite Property Restoration assure la collecte, le transport et l’élimination sécurisée des déchets conformément aux réglementations en vigueur.
* Réparation structurelle : En cas de dommages structurels, l’entreprise propose des services de réparation pour assurer la solidité et la sécurité des bâtiments.
* Restauration des matériaux : Ils restaurent les matériaux endommagés, tels que le bois, le plâtre, les tissus et les meubles, afin de minimiser les coûts de remplacement.

Accessibilité et Services sur Place

First Onsite Property Restoration accorde une grande importance à la facilité d’accès pour ses clients. L’entreprise propose des services sur place, ce qui permet une coordination efficace et une intervention rapide. De plus, l’entrée est accessible en fauteuil roulant et le parking est également accessible aux fauteuils roulants, garantissant ainsi un service inclusif pour tous les clients.

L’entreprise se distingue également par sa communication transparente et son approche centrée sur le client. La réactivité des équipes, comme le souligne une appréciation particulièrement positive, est un facteur déterminant de la satisfaction client. La rapidité d’intervention et la professionnalité du personnel sont régulièrement mentionnées comme des points forts.

Avis et Réputation

First Onsite Property Restoration a accumulé 45 avis positifs sur Google My Business, avec une note moyenne de 3.7 sur 5. Ces avis témoignent de la qualité des services offerts et de l’engagement de l’entreprise envers la satisfaction de ses clients. La réputation de l’entreprise repose sur la fiabilité, l’efficacité et le professionnalisme de son équipe. L’accent mis sur la communication et la minimisation des inconvénients pour les clients, même dans des circonstances difficiles, contribue à renforcer cette réputation positive. La capacité à gérer efficacement les situations complexes, comme une fuite de canalisation, est souvent soulignée par les clients satisfaits. L’attention portée aux détails et le souci du résultat final sont également des aspects appréciés par les clients. La rapidité de la réponse et la clarté des explications sont des points forts fréquemment mentionnés. Ces éléments, combinés à la qualité du travail réalisé, font de First Onsite Property Restoration un partenaire de confiance pour la restauration après dégât des eaux et autres sinistres. L'investissement dans des techniques modernes et une équipe qualifiée est un gage de sérieux et de compétence. En résumé, First Onsite Property Restoration offre une solution complète et professionnelle pour la restauration de bâtiments après les dommages les plus variés.

👍 Avis de FIRST ONSITE Property Restoration

Andy C.

5/5

Very good communication from the first day. Ryan Yau is first class. The work was done perfectly as promised, on time, and with very minimal inconvenience given the circumstances of having a flood. 100% recommend this company.

HT L.

5/5

A few weeks ago, the basement of my house suffered a sewage leak. The staff of First onsite property restoration vandover came to inspect, assess the damage, and clean it up in a timely manner. The whole process was efficient and the staff were professional and friendly, and I felt very good! Very satisfied!

ali V.

5/5

The communications with all individuals have been very pleasant and respectful. The follow-up happened on the same day, and many updates were provided. The demolitions and planning has been on track. Thanks for the hard work and great job!

Evelyn K.

5/5

Jennifer Grant was our Project Manager with firstonsite, the first to come to our home and evaluate the damage, and continued to coordinate the repairs with our insurance company from beginning to end. She was thorough in her assessments and follow-up and we were relieved not to have to worry about anything throughout the entire process. We will definitely call upon her services again if the need arises.

James K.

5/5

I appreciated that the first person I dealt with in my home was the Project Manager (Jennifer Grant). She assessed the damage to our home and coordinated the team that would do the repairs. She also remained as our contact with firstonsite from beginning to end. I also appreciated the assignment of a Construction Supervisor (Adam Featherstone) who oversaw the actual work being done and coordinated the scheduling of workers with me around my schedule. He kept a close eye on the work as it progressed and kept me informed of any problems as they arose. He also made sure that what needed to be done got done even when problems came our way. Finally the men and women who did the repairs and cleanup were exceptional. Patrick, who was assigned to do the bulk of the repairs was thorough and exacting in his work and was patient to explain to me all that needed to be done to complete the work satisfactorily. Adam also came by to assess the work when it was done and to have the electrician fix a problem that arose with the pot lighting. He made sure that we were delighted with all aspects of the completed job before he departed. It is that kind of dedication to the customer, even when there are unexpected delays and unforeseen difficulties, that more than compensate for minor frustrations. Thank you to the whole team for a job well done!

Tyron P.

5/5

My project manager Joe was super easy to work with and was quick to respond. The trades that were scheduled in were also very professional and considerate of our time and belongings. Part way through the project, Joe even brought the plumbers in on Christmas Eve to temporary reinstall the washer and dryer which my wife (and as you can imagine me) were very appreciative of. Thanks for everything Joe and FirstOnSite.

Danny G.

5/5

We had a plumbing issue which required an assessment of possibilities to correct, plumbing installation and related construction and painting within our home. Stefano and his team assessed everything quickly, provided a complete quote of the construction work and coordinated the plumbing changes. We were very pleased with the work he managed. The work was done efficiently and timely. Clean job. Well done boys!

Phuong T.

1/5

My store had water damage from the ceiling. This company got the contract from the landlord's insurance company. The first day, they came and said they will remove everything from my store out of the building so that they can repair the floors and ceiling. They didn't tell me the cost or the estimate time. They just sent their employees to come and pack the stuff from my store. The staff are unprofessional and they look like on call workers. They worked super slow and used tons of paper and card board boxes to wrap the stuff. I own a wholesale nail polish business and I have about 5,000 nail polish bottles. They wrapped about 5-10 bottles and put them into the FirstOnSite cardboard boxes. Each box contains around 50 bottles nail polish and the rest of the box was filled with paper. It's like when you buy a bag of chips and more than half of it is just air. If they continue to work as slow as this, I don't know when it can be done.
After 1 day and a half, I asked the Project manager, Justin B, the expense details for the storage. He told me it costs at least $50,000.00 just to move the products in and out, as well as storage. My store is 2000 sqft. I was surprised for the cost of storage and moving so I told him the cost is too high. My products and furniture had water damage so paying the amount requested would not cover the expenses for all the water damage. I decided to do the moving of storage products by myself to save money.
He only gave me 1 week to move everything out and I agreed. After that he talked to the landlord that I moved the stuff by myself and didn't let he and his team move my stuffs. He didn't tell the landlord that I made this decision because the cost was insanely high.
After everything was moved out from the store, his team came and worked very slowly. I received the invoice from them which was $3,000 for 1 day and a half for packing the stuff from my store with 4 staff. In the invoice there was no detail break down for working hours, how many boxes, how many Kg paper. Just 1 day and a half they charge $3,000.00? Rip off ..
We moved out of the store over 1 month ago on Aug 14 and now it’s already more than 1 month yet they’ve only taken off the floor and ceiling. They haven’t done anything in the past 2 weeks. My husband called the project manager, leaving him message but no answer. I came to their head office in Boundary to complain and talk on phone to a supervisor, she said she will reply me back to let me know what is going on ... but no one called me back, and the project manager has not contacted us back.
I want people to be aware of the services of this company. You must ask them the cost of moving and storage for your products if you don't want them to rip you off easily. After they got the contract, they will work slowly and they don't care how stressful your situation is. They don’t care about the business. FirstOnSite is an awful company.