Eidap Inc - Brampton, Ontario

Break M.

Edit : Dommage de devoir faire un commentaire internet pour que le dossier avance. Je suis actuellement en résolution du problème avec la compagnie; reste a voir si cela est satisfaisant ou non.

Mon chat s'est retrouvé avec une puce défectueuse qui n'est plus détecté par aucun des appareils utilisés. La puce a environs 1 ans d'utilisation et j'avais même payé pour le profil plus complet sur leur site. Réponse faite à mon vétérinaire quand il s'est informé pour une garantie : faudrait leur renvoyer la puce. Toute qu'une réponse. Faudrait que je fasse passer mon chat au scalpel... Ils ne prennent même pas la parole du vétérinaire en compte. Une vrai insulte envers leur ordre, le bien-être animal et leur client.

Christian M.

Très efficace

Véronique G.

⭐️⭐️⭐️⭐️⭐️

I want to thank Allison at EIDAP for the incredible support she gave me during a very stressful situation with my dog.

When I first rehomed my dog, Allison helped me with the ownership transfer. Later, when things didn’t go as planned and the new owner gave him away without telling me, I was devastated. At one point, I was even told he might have been euthanized. I panicked and reached out to Allison, and she immediately responded with kindness, guidance, and support.

She explained to me that I could reapply online to have the dog transferred back, and she quickly set the process in motion. While EIDAP reached out to the current registered owner as part of that process, I was able to track down the dog and confirm he was safe. Allison made sure I knew what steps to take, and I felt supported the entire time.

This experience showed me how important it is to have your pet microchipped and to keep that number safe. But most of all, it showed me how much of a difference it makes to have someone like Allison helping on the other side — caring, responsive, and compassionate. I will always be grateful to her

Adina C.

I was helpless in trying to find a way to claim my dogs, after them being microchipped by the vets. I really needed to have them claimed under my profile and I couldn't find how to do it. I called their toll free and this beautiful soul helped me - SHEA - you have been amazing, you helped me immediately, you went the extra mile, and were able to quickly have my pups appear under my account and update the information. Amazing service!! Thank you so much.

Kootenay K. H.

Thank you from the bottom of my heart for the amazing service you provided us! I feel you went above and beyond to help me make sure Paco was safe and where he should be. I don't know if this level of communication is the normal in these situations, I am surely impressed! You have been amazing to work with Shea!
With deep gratitude, Kootenay Kissed Havanese 🐾🐾

Lisa C.

Bad service we need to tell vets to not use them. My granddaughter responded to my email saying yes she wants me to take ger cat permanently. He has been here 6 months. So reception that answers the phone says thats fine. I send it all in. Lori Arselin says not good enough they need to hear from her. Um look at the email that responded.then her first thing I could have copied and pasted it. Clearly she is a dishonest person as right away she thinks others are. I called her supervisor finally I see an email to my granddaughter from them as I was copied.any idiot knows look for where response came from.in any case granddaughter dealt with it. She loves her cat but cannot afford him so I took him I can pay his medical and she can see him anytime.

Mr. S. M.

Been trying to log in for months with my email and password that I have written down. Keeps telling me all is invalid. When I try with a password reset it tells me my security answer is incorrect. It's also written down. Useless.

So I am updating my review to five stars because Lori from Eidap contacted me promptly after my email and solved the mystery. If the date and or time are incorrect on your device in correspondence to internet time the log in will fail. My Samsung time was off and my desktop time was not and I could log in without issues. I had no idea. Thank you so much to Lori from Eidap. You are awesome. Superb customer service. A*plus.

Wayne D.

Wow, amazing service. Had to ship my dog to Thailand, Shea helped me get a microchip certificate within 1 hour. She was wonderful and deserves a big raise!