Co-operators - Blain King Insurance & Financial Services Inc - Bedford, Nova Scotia

Zach W.

Switched from TD to Co-Operators on April 18th for home & auto insurance because we had a new driver in the house and after being with TD for 19 years, were unable to get a competitive premium for auto insurance. When travelling to Ontario, emailed this office to confirm rental coverage as my policy clearly stated this would be my local contact and provided an email address if I had any questions about the policy. Never heard back. Received a notification about an 'updated billing document' on May 3rd which had an increase in my policy of $565 per year. Called and got the main office for the Co-Operators as this branch does not open until 9am. Was told there was a 'glitch' in their quoting system and that was the reason for the increase. I asked why nobody had contacted me and they said that uploading a digital document to my account was 'contacting' me. Also confirmed the email address for local broker to see if I should reach out the them and was advised that the Co-Operators 'don't really communicate by email'. Perhaps I have to send them a letter or fax. Now I have to contact my previous insurer to see if I can get my original policy back as I was misquoted. Not impressed.

Sarah D. L.

I’ve being trying to get them to adjust my insurance for 6 months as we are not using it anymore due to being out of the country. Can not get ahold of anyone and no one replied to any of my emails. Always really quick when I needed to add insurance..

Souraya Z.

The friendliest and best service I've ever gotten from an insurance company. They were my rock when I lost my home. Gave me hope and positivity when I needed. I felt like I was part of the family. My family was looked after and treated with so much love and respect. I have all my insurance through them and will never switch. Absolutely the best. Keep up the awesome work ❤

Jean-eva D.

Please work with Ian with all your insurance needs. I was with another company and having a horrible experience. Ian at Cooperators was referred to me, and from first contact to switch over he has been amazing.

I sleep better at night knowing I have him keeping track of my business and I. I can't say enough amazing things about him. Kind, compassionate and organized.

Cindy B.

In a world where people can get insurance coverage at the click of a mouse, the personal, professional and timely service that is given by Blain King and his staff is refreshing. Blain and his staff have patiently walked me through the change-over process, answered every question I've had, and tailored my policy dates to meet my needs. It is nice to have a national company with a community-sized heart that is concerned about their individual customers, not a bottom line.

Anish N.

Initially reviewed at 1-star after a pretty bad experience. After they reached out and asked me to contact their complaints department I did. While I still have reservations about the quality of service I’ve received historically, I must credit them with making a sincere effort to address my concerns. Updating to 3-stars.

Jason B.

Superb and thorough service, always same day answers of any questions. Blain went above and beyond after hours to help us with a claim and gave us direction on a weekend. Gave us a great experience in a bad situation.

Sarah R.

We've had the service of Co-op Insurance for 20 ++ years ! Been very pleased with their service, number 1 service & advice ! Special thank-you to a special lady's service....Helen Landry