Coast Capital - Shelbourne Branch - Victoria, British Columbia

Siamak S.

Unfortunately I have to do the inevitable and give them a 1 star review. They do try very hard to please but not able too. Mainly the staff they hire are not to the par! I don’t like to use more accurate word like incompetent! Their app is bad their policy restrictive. We dealt with them for 20 years but with great agony. I made the change. Wealthsimple is Canada’s best. Try them out

kai H.

Worst atms in Canada. Machines that look and feel like they’re from the 70s are sooooo slow, sometimes they just cancel your transaction and u have to restart. One time it just canceled my transaction and didn’t give me my card back; I couldn’t get back during the banks open hours to retrieve it until a week later and of course they have a policy where they have to destroy the card after a day…. It’s just so ridiculous

Sukhraj N.

I am utterly shocked at the Canadian Banking System, even more so with credit unions. I am not trying to brag or gloat but my net worth is considered to be in top 1% of Canadians which I am grateful for. Steve Nash, who I played basketball with and know (his father was manager of this branch), both would shake their heads in disbelief. I came in to cash a $5000.00 dollar cheque, but they wouldn’t allow me to do so for reasons of incompetence. To all the young people out there, the market is ripe for disruption. EQ bank cashed my cheque and they are entirely online.

Isaac J.

I've used Coast Capital since I was a child, nearly 20 years. I used Coast for my day-to-day banking that entire time. Thousands of dollars go through my account every month. My father and grandfather both used this location.

But Coast Capital flat out denied me a line of credit because I run my own business.

2 decades of banking thrown away.

Their team was completely unhelpful.

I own a home, a car, and other investments. I have a good income. And I've banked with this company for my entire adult life - and despite that they refused to work with me.

Joke of credit union.

AtomiC F.

Everything is great with coast until you need any assistance, then its hopeless. We have made appointments with advisors at this branch, brought in our questions about services and costs been told we will here back from them and then never called or emailed multiple times.

Trevor R.

typical bank looking to make money. i find my chip on my debit doesn’t work well. the bank itself was clean and you can deposit money i think 24/7 at the 2 atms.

ekta L.

I had the pleasure of experiencing Reshma's excellent customer service at the bank, and I must say, it was truly exceptional. From the moment I walked in, she greeted me with a warm and welcoming smile, immediately putting me at ease.

Reshma's knowledge and expertise were evident as she patiently answered all of my questions and guided me through the banking process. She took the time to understand my needs and offered tailored solutions that were both efficient and effective.

What truly stood out, though, was Reshma's unwavering patience and her ability to make me feel like a valued customer. She went above and beyond to ensure I left the bank with a sense of satisfaction and confidence in my banking decisions.

Reshma's professionalism, dedication, and genuine care for her customers make her an invaluable asset to the bank. I left with not only a positive banking experience but also a deep appreciation for Reshma's outstanding service. I highly recommend her to anyone seeking top-notch customer service at the bank. Thank you, Reshma, for your exceptional assistance!

Krista B.

The Coast Capital branch on Shelbourne has by far the worst customer service! The bank teller (Nancy) was absolutely terrible to deal with. My wife and I now go to the oak bay branch because of the extremely poor customer service.