Coast Capital - Richmond Centre Branch - Richmond, British Columbia

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I have been banking with this institution since I was 8 years old. I really wish my mom had taken me to a different bank.

As an overseas customer, being locked out of online banking is a major issue. The problem is—they don’t even inform you. Instead, the website displays a misleading message: “It’s not you, it’s us. Online banking is not available right now. Please try again later.” This leads customers to waste time repeatedly trying to log in for days before realizing they’ve actually been locked out. And the reasons for getting locked out? Completely arbitrary—such as not logging in for a certain period.

After spending hours trying to resolve this, I was finally told I needed to write a handwritten "letter of direction," sign it, take a picture, and send it to them—yes, in 2025, they are still using outdated fax-era processes. I included a comment in the letter about how frustrating this experience had been, only for them to reject it. Their reasoning? They claimed my signature didn’t match. But who decides that A handwriting expert? It felt retaliatory, given my feedback.

Now, I am required to get a notarized letter—meaning I have to pay for a lawyer or fly back to Canada just to regain access to my own account. Instead of improving their services by recognizing and addressing customer frustrations, their solution is to add more inconvenience and even punish me financially.

This is unacceptable for any business, especially a modern financial institution. I wish there was an option for zero, or even negative stars. Shame on you.

C M. G.

I’ve had an account with Coast Capital for years and really appreciated their service. I mostly used another bank for day-to-day spending and rent payments because Coast charges $1.50 for e-transfers. Recently, I started using their savings account more because of a special interest rate until September 2025, and that’s when I noticed how many fees and restrictions there are. For example, the $3,000 e-transfer limit is really inconvenient, especially given how high rent and bills can be in Vancouver. Also, only two free transactions from my savings account before getting charged $5 each time feels pretty outdated. I’m disappointed these restrictions don’t meet my needs now, and I’m considering switching to another bank. I hope they take these reviews seriously as there are many other competitive banks out there.

Adam

I made a dumb mistake and left my debit card in the ATM at Yaletown. Kenneth was quickly able to help me get a new one. No line up at the branch, which is rare.

It would be nice if the ATMs could return your card first and then give you the receipt and cash, I'll admit this is my second time making that error.

Winnie K.

Cath was very friendly and helpful today. She was helping me with a transaction when she noticed that, as an older adult, I qualified for the unlimited chequing account for free. She helped switch our chequing accounts and also helped cancel paper statements. This was extra service that she did not need to do, but did happily anyways. Thank you, Cath!

MAX J.

I have been dealing with coast capital savings for a long time now, and I must say, my experience has been quite positive. The bank offers a range of services that are easy to use and very reliable.

One of the standout features of coast capital savings is their customer service. The staff are incredibly friendly and always willing to help. Whether it’s a simple query or a more complex issue, they handle everything with professionalism and a smile.

Additionally, the tellers at coast capital savings are great. They are efficient, knowledgeable, and always ensure that transactions are processed smoothly and quickly. Their professionalism and attention to detail make banking a hassle-free experience.

Overall, I highly recommend coast capital savings for anyone looking for a bank that combines excellent service with a friendly atmosphere.

Jaspal S.

delivered over 75 years of simple financial help and look forward to delivering 75 more. They’re Canada’s largest credit union by membership with over 52 branches serving 543,000 members in Metro Vancouver, Fraser Valley, Vancouver Island and the Okanagan.

Betty K.

Normally no issues. But, I’ve had it up to here with customer service especially Jas. She seemed nice at first, until she helped out this other lady. Hello?! I was ahead of her !! There was a lineup. The only person that I could tolerate is Kevin. This happens again, I’ll talk to their managers. Should have closed my account and opened a new bank account with VANCITY. Rbc in my opinion better than these people

Zuher M.

Been with Coast Capital from the beginning when it was Richmond Savings Credit Union and truly a membership based credit union, however now its just become a large banking institution with no real regard for the members that have been with them all these years. The customer service and the support is pretty well non-existant, the fees are going up every day and the asides from one or two where good employees who truly understand customer service.. there is not much draw to be part of this institution.