Cassie S.

be careful when trying to exchange CAD to USD. bank teller tried to tell me I needed to pay an additional $1800. The whole encounter was off putting and when voicing i was confused why i had to pay and additional $1800 on top she kept saying "maybe im explaining it wrong" At the end of the day she did not know what she was doing and if i didnt know better i would've been out that money.

TroyOz

Came in at 4:45pm to locate my card which I had misplaced about an hour prior at the ATM inside the building.

Customer right in front of me needed extended help, so I wait patiently. A gentleman who the bank teller later referred to as the manager (taller man with a pink blazer) ignored me TWICE while I was the only other person waiting in the line-up.

At first, he contacted a lady at the door, helped her briefly, thanked her and left while purposefully avoiding eye contact with me (I stared right at him multiple times and I'm a heavy-set guy and I'm, again, the ONLY person actually in the lineup).

Five minutes later, customer in front still being helped by the only bank teller. Two other ladies are busy and do not offer to help me (reasonable enough). Out comes the manager again to help an older lady. The manager asks her if she's in the lineup when I speak up and say, "excuse me, but I'm in the lineup, too." Me and this older lady are ten feet away from each other, and yet the manager rudely interrupted what I was saying to ask, "oh, so you are together?" I was visibly upset at this point because the manager ignored me twice and has now interrupted and patronized me, and yet both him and the bank teller instantly got moody once they noticed I wasn't being 100% super-duper polite to them, despite the fact that the manager was CLEARLY way out of line and had obviously made an effort to purposefully ignore me.

Remember, I had only come in to try and locate my misplaced card. You wouldn't have a scathing review condemning your business if your staff practiced basic etiquette and didn't treat customers like they're stupid, fat rednecks who don't deserve the time of day!

Nayeli M.

I'm stuck with that bank until next year, but I've experienced two incidents of careless work despite my specific requests for attention to prevent these issues. The advisor assured me that it wouldn't happen, yet it did.

Renn D.

Same here always waiting but very long .....looking at other customers also seem agitated buy the wait ...I'm glad I have another bank I deal with there's alot of people work in this place you would figure there would be more people to help

Deep R.

They don't keep deposit bags in stock, and always have to visit multiple times to get enough for the business.

Mitch L.

I went in with an hour till close on Friday with a few account issues and bills to pay and was assisted by Victoria S. She was quick , professional and happy to help me. All my issues were resolved and bills paid. Thank you Victoria.

Claudius A.

Don't go here if you want personal service. Ive tried at least 4 times.
I stood in line for 15 minutes, one teller helping a customer and another on the phone. Two wickets empty. Or its tellers helping another teller and both of them aren't helping customers. It's always something. Faster if you can use it going to the machine. What a pain transferring all my stuff over to another bank but i think ive had enough of these guys.

Autism M.

You need to clean your ATM regularly. It’s very disgusting, looks like the ATM had too many drinks over the weekend it puked.
Please clean the machines to prevent covid from spreading.