CHATS - Community & Home Assistance to Seniors - Aurora, Ontario

Kuqui Maurano-Panizza

My experience with the CHATS Caregiver has been excellent. She is always punctual, very warm, and always in a good mood. We have a lot of fun together! She encourages me to walk outside, play cards, and talk, always in a very respectful manner. CHATS representatives have also been very understanding and helpful. Highly recommended service!

H.S. s. (Christina)

I really appreciate CHATS.They deserve our support. Dependable and professional every time. Sometimes I don’t have transportation and that is overwhelming living out in a small town in Simcoe County. Please continue this excellent service !

Wei Hwa

We're so honoured to be one of the sponsors for CHATS Amazing Adventure. Thank you Mona, all the CHATS staff and volunteers for having us and congrats to a huge success with the event!

P K

Terrible! Just terrible!
Unfortunately we’ve had a terrible experience with Chats. The staff are extremely unprofessional and have no clue what they’re doing!
At first we were offered a certain amount of hours at our assessment- that was denied once the “psw” started! I use the term psw loosely- she spoke minimal English, would sleep on my couch mean while my mother in law who has minimal mobility and vision is in the basement!! . It took the company 3 months to figure out how they could resolve this issue!
They finally offered 3 hours, and on the day of contacted me and said that the psw would be starting at a different time then scheduled!!!
I understand that they’re a not for profit organization but they have to understand that caregivers and their families are reliant on their services.
Very disappointing!!!!

Fatim Jaffer

The Community and Home Assistance to Seniors (CHATS) South Asian Adult Day Program in Richmond Hill is a remarkable service designed to cater to the unique needs of the South Asian senior community. Having observed the program firsthand, I can attest to its high quality and the positive impact it has on its participants.

Program Highlights:

1. Cultural Sensitivity:
The program stands out for its cultural sensitivity and relevance. The staff are well-versed in South Asian languages and customs, which creates a welcoming environment for seniors who might otherwise feel isolated due to language barriers. Traditional South Asian meals, music, and festivities are incorporated into the daily schedule, allowing participants to stay connected with their cultural roots.

2. Comprehensive Activities:
CHATS offers a wide range of activities that cater to both physical and mental well-being. From yoga and light exercise sessions to arts and crafts, participants have numerous opportunities to stay active and engaged. Cognitive activities such as memory games and storytelling sessions are also a regular part of the program, promoting mental stimulation and social interaction.

3. Supportive Environment:
The staff at the South Asian Adult Day Program are exceptionally caring and professional. They demonstrate a genuine commitment to the well-being of each participant. The personalized attention and care provided help build trust and foster a sense of community among the seniors.

4. Health and Wellness Focus:
The program places a strong emphasis on health and wellness, offering regular health check-ups and educational sessions on managing chronic conditions common in the South Asian community, such as diabetes and hypertension. This holistic approach ensures that seniors receive the necessary support to maintain their health and independence.

5. Family Involvement:
CHATS encourages family involvement, understanding the crucial role family plays in the lives of South Asian seniors. Regular communication with family members and inclusion in special events helps keep families connected and informed about their loved ones' well-being.

Overall, the CHATS South Asian Adult Day Program in Richmond Hill is an invaluable resource for South Asian seniors and their families. It offers a culturally enriching and supportive environment that promotes both physical and mental well-being. The program's dedication to cultural sensitivity, comprehensive activities, and health focus makes it a standout service that significantly enhances the quality of life for its participants.

Dianne Milne

I feel safer now as I shower, knowing that a Chats caretaker is in my home incase I fall again. I also have someone every two weeks come to help me around the apartment for half an hour. They phone me every evening to check I'm okay. It's also the little things like picking up my garage if I leave it outside my door occasionally.

Norma-Jean Alt

Looking forward to trying MOW (Meals on Wheels) especially now as I recover from Orthopedic Surgery, as is my husband since he's been doing absolutely everything both pre and post surgery while I have been incapacitated. Love the fact that the menu selections are identified for all nutritional needs, even Gluten Free, or Low Sodium, etc.... And a BIG 'Thank You' to Emily V. Program Co-ordinator for MOW, for helping me navigate the MOW system, recommending some of the 'favorites' and expediting our order due to special circumstances. Emily is a GREAT ambassador for the MOW Program and my point of contact for my area, so I am very lucky indeed !!! Thanks MOW !!! Thanks Emily !!!

Valerie DiNardo

Has wonderful programs to help keep the senior community together with their social activities. The Canada Day event was a great success. Amazing turn out.