Canadian Alliance of Physiotherapy Regulators - Etobicoke, Ontario

anuj P.

Worst organization ever . Just making the money. They don't have enough knowledge of credentialing & documentation. Thier communication is extremely pathetic & don't use the modern technology. Charging hefty fee from students & follow unnecessary lengthy procedures. Ridiculous management . My university & college sent the documents twice but every time they are unable to verify . I follow their time consuming procedures but due to their inefficiency I wasted my time & money. In my life , first time I have seen this kind of incompetent organization. Such a shame on you guys !!!

G G.

For a country that is so desperate for physiotherapists they make it almost impossible and financially unreasonable to practice in this country. As an experienced Physiotherapist in the UK, it has taken ONE YEAR to only just obtain my PROVISIONAL practice licence. Out of this year, it took 8 MONTHS for them to deem my credentials similar to that of a canadian physiotherapist (of course they are, a masters degree from the UK). Where is our money going to? Why does it take so long to review a few application forms?
Then a further 3-4 months waiting to sit an exam that barely assessed my clinical reasoning and was more of a common sense check. Surely, if credentials are satisfactory, it should be down to the discretion of an employer to decide whether you are competent to practice or not, instead of waiting months on end for exam dates and results. The system needs to change ASAP instead of bankrupting hundreds of students and professionals who just want to do a good job and provide services to the people of Canada, but cannot due to this organisations incompetency and greed.
Edit: this review is not towards the staff at CAPR as they are usually quite helpful, but the managers and committee members who have a voice to bring about change choose not to.

Sebastian Z.

A wasteful and completely inefficient organisation. Anyone leaving 5 star reviews must be staff or paid reviewers as there is no way anyone can have a positive experience with this group. I have reached out multiple times recently regarding their processing and examination system and since I have taken the exam I have heard nothing back. Processing is slow, only recently did some website changes help with some information, for the money they receive they should be ashamed of themselves. For a first world country and one that constantly preaches its need of healthcare workers they insist on making registration one of they most gruelling experiences and unfair systems out there. It is no surprise that so many veterans of physiotherapy even dislike CAPR even after passing and working in the industry and any newcomers have turned their backs on becoming physios after trying in good faith to go through this mess.

Rupinder S.

Absolutely poor service and I am so dissapointed at how disrespectful this process is for experienced health professionals. As a professional from New Zealand—a Commonwealth country with similar standards to Canada—I expected a more streamlined and respectful process. New Zealand readily welcomes Canadian Physiotherapists without subjecting them to such a rigorous and protracted credentialing process, and I am disappointed that CAPR does not offer the same consideration. This is utterly dissapointing from a first world country who seems to pride themselves on their standards but have failed to show any respect on their own standards when dealing with professionals.

It would really be appreciated if the CAPR could work on having better communication and a more respectful process when dealing with professionals.

Liza R. D.

Long and painful process for sure. I would only give 1 star if it's only about the process. I waited 3+ years to get my credentials and finally today I received it.
But because of the great staff there, this review is 5 stars. Such a great help from Shereen. She always solved my issues, she is smart and quickest.
I really thank CAPR team today for helping me to fulfill my career dreams.

Michelle B.

If I could, I would give them negative 5 stars. Google should really have an option to at least not select any stars on this. This whole process of credentialing has been nothing but a headache. 20 weeks to even look at my application for the first time, even though they took my payment the day they received my documents. There was an error which was corrected before the December holidays and I am still waiting for them to process the correction.. going on 11 weeks now. I do not understand how CAPR can justify charging $1500 for this process! Where is this money going if nothing is getting done?
There is no way that they are getting hundreds of applications a day that there is such a backlog of 20 weeks plus another 12-14 for corrections to process.
I try calling to speak to a person and get told to email because they can’t give me any information over the phone. What is the point of having a phone number? And it takes 10 days for them to respond to an email. It just doesn’t make sense to me.
Make it make sense. Do better CAPR. This is getting out of hand and ridiculous.

Jason J.

CAPR has managed to create the worst ever managed organization in Canada. All indications of this organization and their actions is apparently pointing to them looking for some extra pocket money from applicants. They are providing a non-standardized test, unreasonably long wait times for processing documents without providing feedback to students, unreasonable and hidden fees for clients, no attempt to make the service better, no accountability for anyone who's money they have taken, not providing test takers with their raw score to help them better understand how far they were from passing the exam, no ability to manage and provide a clinical test for over 2 years, among many issues. Multiple CBC articles written about this organization and no response or betterment of service over the past two years. It is sad that health canada and government oversight is not there to derail or direct these idiots. All the costs and consequences of their mismanagement has been passed down to students and applicants who have no other way to enter the profession without going through this joke of a regulatory board. They have a one star rating because you cannot rate a business or organization any lower on google.

Stephanie

Cancelled licensing exams 3x and haven't even received as much as an email to notify us of what they are doing. Candidates should not be treated this way!!!! WHO IS RUNNING THIS ORGANIZATION?!?!
The CAPR has candidates jump through a so many hoops but fails to do the one thing they set out to do: EVALUATE CANDIDATES, and seems sincerely uninterested in innovating.
The last 1.5 years have been an enormous waste of time, money, energy and I'm much worse for wear due to the incompetence and disorganization of the CAPR. What an absolute disaster! I call for the CAPR to demonstrate the validity of their means of evaluation, and call for them to be transparent as to how our millions of dollars per exam are being used to administer exams. I don't understand how a written electronic exam could possibly cost 1000 dollars while they aren't even staying current with the research literature. TERRIBLE!