British Columbia College of Oral Health Professionals - Vancouver, British Columbia

Young J.

I provided a service for them but was not paid for 5 months, despite the invoice amount being only $60. They claimed to have "sent" the cheque on September 4—10 days after my invoice date (August 24)—which would have been acceptable. However, I never received the cheque, even though I had no issues receiving other mail during this time.

After waiting two months, I followed up on October 29. On October 30, they responded, saying they would "request the payment." A month went by with no update, so I had to reach out again.

Their subsequent responses included excuses such as "delays with processing" and the Canada Post strike. Even after the strike ended, they failed to take any action. I continued to follow up, and eventually suggested picking up the cheque from their office.

Today, January 24, 2025, I finally picked up the cheque in person. It was marked "reissue - replace of lost cheque," indicating they only reissued it on January 21—5 months after I submitted my invoice.

This entire ordeal, over a mere $60, reflects a complete lack of respect for the professionals they work with.

Home E.

From experience I have seen that those who cover up the transgression later pay for their mistake with tears. Dear health workers, you must know that your jobs are not eternal.

Take advantage of the fact that united, you can fix a bad health system. Start by denouncing the bad oral health professionals who do bad to people, do not protect them.

It has been proof that many diseases, enter through the mouth. It also has been researched that many people who have breast or thyroid cancer, hearth diseases, brain damage, and other things, can be the caused of a dentists malpractice and negligence. The mouth is the gate of our bodies. United we are stronger.

Tell your experiences to save many lives,

CBC's Go Public is an investigative news segment on CBC-TV, radio and the web featuring Rosa Marchitelli and Erica Johnson.

Delna D.

I had a very good customer service with some one called Soc .. she helped my entire CDA certification application smoothly

K G.

Yesterday they finally announced guidelines for dental providers to resume care after weeks of anticipation. Then they amend the most important part of the document on protective equipment within a few hours - what a joke. It's probably the least helpful guidance document they could have provided. All dental providers are asking each other how to interpret the document and what to do. Simple clarity would have been helpful. The public will pay the price by not having consistent access to dental care. There needs to be some transparency and accountability.

A W.

After waiting 2 years to hear back from the Dental College regarding my complaint all I got was a canned response that looked like it took the investigator(Sigrid Coil) about 2 minutes to print-up and mail out. Not really even sure why this ridiculous hell-bound organization is even allowed to do investigations because no matter how much evidence you present to them, they will cover it up. If you have been harmed by a dentist, your best recourse is to hire a lawyer and make sure you file your lawsuit within 2 years before the statue of limitations runs out. And please leave feedback on rating websites to warn others about these bad dentists.

T. F.

I was at the receiving end of a pretty brutal dental misadventure which led to me submitting a complaint to the CDSBC regarding one of the registrants involved and I think I'm more upset at what I saw of the complaints process than I am of the dental misadventure. I thought through the events of the last couple years in changes to health care and dental regulation that at least it would be impossible for a patient to have the same experience of the CDSBC complaints process as myself because the rules had changed. My original hope was that my complaint would help prevent another patient from experience a similar dental misadventure but it seems that was too high of a bar. My complaint was closed the day before the registrant my complaint was against became a CDSBC board member. The recommendations that were understood to me to have been accepted by the government and the CDSBC included that registrants who have a complaint against them cannot run for a CDSBC board position and must step down as a board member if they have a complaint against them. When I saw the registrant I had a complaint against was running for the CDSBC board I wrote the CDSBC and asked: How does a patient that requires a dentist's opinion that the Standard of Care wasn't met in order to make a legal case against another dentist expect to get an objective opinion if that dentist would have to be speaking out against a member of the board of their own regulating authority? I've never gotten an answer to this question.

Now I see that the CDSBC wants to work around these recommendations.

The reason I believe the Standard of Care wasn't met in my case was that the registrant said that a month after my root canal on my 26 tooth when I came back complaining of slowly worsening sinus problems the registrant took a PA X-ray and compared it to the post op X-ray from the month before to see which sinus is cloudier... Funny thing is, that second X-ray was never taken. I had a dental problem ruled out by a non-existent X-ray and I got really sick for months from a dental infection in my sinus that also effected my ear, it started ringing shortly after this and still does four years later. I was tested for kidney and thyroid problems and had 8 rounds of antibiotics before finally getting sorted... So this apparently meets the Standard of Care because the CDSBC won't say that it doesn't. I asked for my records and received poor quality print outs including one with no date, I asked about it and never got a response, through the HPRB process I found out the CDSBC asked for the X-ray and received one dated for that appointment which was immediately recognized to be a second copy of the X-ray from a month earlier. (it had a temporary crown on it, I had a permanent crown by that second appointment). I can't believe that any reasonable dentist would do this. It took me over two years to get a correction made to my records where the registrant claims they mistook the one X-ray for current which is a big difference from comparing two X-rays. Do I think this might be how an 18mm cyst in my sinus around the roots of my 26 tooth can be missed? possibly? (I have two canals filled through the apex of the removed tooth and have been repeatedly told I had less that a mm of bone between that tooth and my sinus but my investigation found my sinus was perforated by the removal of my tooth, about a month and a half after my sinus problems began)

I don't believe the CDSBC can investigate nominated or elected board members because in my case they let a non-existent X-ray slide, they haven't had a thing to say about the registrant threatening to report me to the RCMP for fraud and extortion in their communication with the CDSBC, they presented to the inquiry panel "in EMAIL 2, sent the following day, Saturday when the office is closed, he explains his pain level at 4" which was an actual quote of "in EMAIL 2, sent the following day, Saturday when the office is closed, he explains his pain level at 4am Saturday" Tip of the iceberg but i'm out of space... Fairness is impossible.

GD M.

Thanks to them and the Health Officer, every single dentist in my city is closed. There isn't even one open for emergencies.
The virus hasn't even hit here yet, but all they still closed in March anyway because of the guidelines.

So now everyone with an emergency (myself included) is SOL. Doesn't matter if you're self-isolating and/or consent to being tested. They're closed and that's that.
So, thanks. Really appreciate it.

John S.

A complete waste of time registering a complaint without a lawyer. The boards review took close to two years to complete, and you only have two years to pursue a law suit. I was told by a couple of lawyers that I had the perfect case for a malpractice suit, but unfortunately I was too late. I had orthodontic treatment done at PDG, and I was referred to a maxillofacial doctor (Dr. Reichman) who not only lied about the procedure he was doing, he also did a terrible job of it. I heard from five or six other doctors that I had the wrong procedure done, it was a cruel and unusual thing to do to someone, and it was a horrendous mess that they made of my bite, and face. The original problem I had was not corrected, and on top of this I was left with additional problems. I have spent around 70 thousand dollars trying to correct my bite, and facial aesthetics, and I am now being told I will need a complete mouth rebuild. I have been quoted 50 to 60 thousand for this to be done.
I didn't even know the CDSBC existed until I was told by a dentist, and a couple of Dr's assistants that I should register a complaint. It took almost two years for the excuse that it isn't the Dr.'s fault that I did not know what he was doing, the procedure I had done was still a known procedure, and that I had signed a consent form for it to be done.