Regeneration Outreach Community - Brampton, Ontario

Dolltastic F.

I volunteered here for volunteer hours to graduate. I worked at the Food Service at Main street Grace Place. Dawn was so rude to me and I was crying and she just laughed and walked away. She SHOULD NOT be working with kids. I’m VOLUNTEERING to be here, but even if i was paid I would quit if she was my superior ew. She was mean to other staff and homeless coming to eat. Horrible personality and irritating to be around 🤮🤢Never coming back.

hi H.

I volunteered here for school hours. Dawn was very unprofessional and rude when asked questions and within the time there yelled at me, screamed at other staff and even guests receiving food. I felt very uncomfortable working in that environment and would never go back if she was there. I’d appreciate if someone could speak to her about this, it made working with her miserable. She constantly yelled at people for no reason, and expected you to know where things were, and got upset when asked for assistance. She rolls her eyes and walks away while you’re still talking. It’s no team while you work with her, it’s only her. I’d appreciate for the sake of future volunteers and those struggling with mental health and the guests receiving food, that this issue be raised to her, because it’s absolutely unacceptable.

Tanisha S.

Thank you Mandeep. She knew that I needed our birth certificates urgently.. I missed her call & she left a voicemail AND text. She really goes above and beyond.

Also thank you Jenna for getting me in contact with Mandeep within MINUTES & really being compassionate.

These ladies work so hard and non-stop. I hope this review reaches the right person!

Corey B.

It's the best place to go if u need help with anything. I love it there goin there for 16 years now. Jenna's the one to talk to about anything u need help with. THANK U REGEN. LOVE U ALL 🙏🙏🙏❤️❤️❤️

Lesha B.

Diligent AND Caring staff...... volunteering there was a unique experience for me. Thanks.

Maneet B.

One of the best places to volunteer and get to know one another. I never thought a place would impact my life so much but it did. Dawn, DJones, and everyone else that commits to come here and serve, show gods' image in many ways. It is not easy waking up everyday and working hard, yet people at Regen have surpassed those limits and are willing to do whatever they can to make the world a better place. If you are considering volunteering here, please do. No materialistic thing or means of money can ever live up to the smiles you see on a daily basis here. 🙂

Mya I.

This review is of the company - I have been to the Queen location and they have no place to leave a review so I'm putting it here. I was advised to come to this one a few weeks ago when asking about volunteering but will not be returning at all to any location after receiving the worst customer service this week. Majority of the staff hired for this company is amazing and they have a great selection of food on multiple days of the week but there are some people who pick and choose who to show compassion and when, and that's not the best environment for a person with severe diagnosed mental health issues who has been unemployed and unable to afford anything for months.
I remember a volunteer named Kurt sitting down and taking the time to listen to me and help guide me in the direction of leaving my abusive partner a few weeks back so I will forever be grateful to him for that, as well as the many kind words of wisdom and opportunities to not go hungry from the Regen Outreach community. I have been going through the darkest time in my life recently and for a few weeks this place was my safe haven from an abusive relationship for the past month and a half among other extreme hardships (family dying, etc), but unfortunately they are just too confusing (things not labelled properly on their shelves nor their website for the Queen Street Location - again I'm unsure of the Main one but have heard great things and recommend people go there!) and honestly have stressed me out by telling me different rules each time I go there, and then saying it's not possible that someone else could have said what I was informed. I reached out to the person in charge Jenna R yesterday by phone for some help and was told not to return today - something I had not planned to do after being asked to leave by Kim (the woman in charge at the queen street location) who has made each visit less and less pleasurable each time we happen to be there at the same time, including yesterday and when I went for the last time and was asked to leave after sitting and waiting to go in.
I was misinformed that I could come and get groceries once a week & hot food more than once during the week when I first came back this year, but was just informed over the phone by Jenna that that is not the case and that you are only allowed to come once a week, which is why I was asked to leave and then barred from coming back after finally saying something to the higher ups. I do try to be as understanding as possible as I understand the difficulties involved behind the scenes for everybody, however, navigating the marketplace under such disorganized conditions just isn't for me. Hopefully whoever goes there in the future has a much better experience than I did this year. Just don't ask too many questions, keep your head down, say nothing if something bothers you and hope for the best.
Oh and I'm posting this not just for me, but for the others I've spoken to at the Regen who frequent there and have expressed their dislike of certain procedures and certain workers (one in particular, honestly) who run the place. Good luck!

Scott

I would just start out by thanking all the staff for making this place posable .Times are very tough for low income families and people on assistance .In some cases if people did not have this place they would not be able to eat the cost of rent is to high and people with low incomes cannot afford rent and food bills .so again i thank all the people that make this posable becouse without the regen community lives would be lost .GOD BLESS