Upper Canada fuel and burner - Napanee, Ontario

Carrie K.

I have been with this Company for about 10 years. I just cancelled my service because over the years their customer service has gotten worse. I changed to a new company and of course they do not give refunds for the propane in the tanks that they take back. I feel this is very bad service. It is propane we as customers pay for and at a very high rate and they keep it. I wouldn't recommend them at all.

Wes C.

Great service with sales and the guys delivering tanks and fuel. As well as when calling in. Always pleasant and helpful

Connie M.

After posting a good review of my experience with this company I sadly am now posting a revised review related to my most recent experiences. As a customer for 37 years my dealings with this company over the past two months have been nothing short of frustrating and disappointing. They have failed to meet my expectations from pricing to timely returned calls to general courtesy extended to a longstanding, reliable, and committed customer. In light of the economic turbulence we are living in, this company needs to be cognizant of a better approach to committed customers and better pricing.

Keith O.

Boxing day we had no hot water! Called upper Canada fuel and burner and they were able to visit Monday to see what would correct the problem. Unfortunately the part was not available and as they were on holidays, limited as to what they could do. First thing Wednesday morning when they were back to work they called me and told me they had a new water heater on order for me and would call as soon as it arrived and would be right out within 90 minutes to install. Absolutely true to their word! I was so impressed with their response time. I'm home Thursday evening, having a hot shower! Amazing customer service from everyone during this experience, but an exceptional shout out to John who was on call that day and responded very quickly. . Most impressed with the service! Five stars. I would give you 10 if I could! We truly appreciate your professionalism and assistance during our time of need.

Danielle H.

I had a very helpful and informative call with Abby (reception). She was not only knowledgeable but very friendly as well. I was setting up an account and she made it smooth and seamless! Thanks!

Glen P.

Recently had our furnace checked and are
Very pleased with the process. The tech, Adel, was polite professional and efficient.

THANKS G. Peters

Peggy H.

Great service. Adel was very knowledgeable and answered any questions I had about our furnace and improvements that we could make.

James A.

Terrible experience only did the bare minimum when installing new oil tank in my house. Been chasing them around for the last month and a half trying to get them to come back and fix/ do what is still required to pass inspection. Not happy with their service.