Tremblett's Your Independent Grocer Ingersoll - Ingersoll, Ontario

Klodian L.

I recently ordered a gender reveal cake from the cake department and it was beyond my expectations!
The design was perfect, the price was very reasonable, and the cake itself tasted 10/10 — moist, fresh, and absolutely delicious.
The lady I spoke to was incredibly helpful and made the whole process smooth and easy. Everyone at the reveal loved it.
Highly recommend!

Greg C.

The selection is good. However, I'm not impressed with their attention ro health and safety.

Previously their cherry tomatoes were rotting on the shelf and buzzing with small flies. I reached out to a produce employee that was working at the time and to the management by email. The same rotting produce was still there with the small flies having spread to other nearby produce.

I've found a puffed out package of lunch meat that was grey and obviously spoiled. When letting a staff member know about the issue, they showed little concern.

Recently there was a bread recall due to a safety issue of small pieces of metal in the bread that our family buys. I reached out to the store multiple times to see if our recent purchase was impacted by the safety recall and received no response. No response to a product safety inquiry... For the safety of our family versus the cost of a loaf a bread, the bread was eventually thrown out.

This store is also one of the stores under the Loblaws corporate umbrella that has set up plastic walls and electronic gates treating customers like criminals. The feeling of shopping in that environment isn't a positive one. When compared to other stores including the new Food Basics coming to Ingersoll, there are other grocery options that provide a more welcoming environment and demonstrate a commitment to the safe quality of food being sold to families.

While the selection is good, they've also recently cut out some items that were family favorites leaving only lower quality alternatives that we've had to go to the local Foodland for.

Update:

About a month ago I purchased two containers of Bolthouse Farms Vanilla Chai for a cooking project. One of the bottles had a shard of glass in it. I reached out to the manufacturer to let them know and then also reached out to the Independent to let them know as well in case other bottles in the batch had the same problem.

When I contacted the Independent they asked me to bring the two bottles in and that they would replace them. When I dropped off the bottles, I was a little surprised that they didn't replace them but was advised that Rob the store owner would reach out to me shortly and they took down all of my contact information.

That was a month ago. Zero contact over what could have been an extremely bad incident if one of our family members had swallowed the piece of glass. The problem is a manufacturer problem, not a reseller-caused problem, and to be honest I could care less about the replacement bottles.

What I do care about is that I was provided an offer to make the issue right (I had to dump my entire cooking project which included a lot of other more costly ingredients) which was not honoured. I was told that I would have a call from Rob, which was not honoured. One of my family could have swallowed a piece of glass and ended up in hospital...and the Independent hasn't given even a token effort to show care towards the issue.

Based on this pattern of lack of care towards product safety or customer concerns, I have to drop my rating down to 1 star. I am sincerely hoping that the new Food Basics will better serve Ingersoll. I noticed that the Independent recently started putting out No Name specials each week (like other stores under the Loblaw's banner), but at the same time there was a general increase in the cost on many of the other items that we usually purchase. Hopefully the Food Basics will be more forthright with customers with better pricing.

Jan H.

Love this store!! They always have great to-go meals, so many options!! The produce section is well-maintained and fresh looking!!

So M. M.

I love this store, clean, well organized, and easy to navigate, lots of parking

Nicole S.

Every time I shop here there’s an issue with prices. They have the scanning code of practice for a reason. I normally don’t have an issue with this but I shopped there today unfortunately. Went in and saw a large bin full of seedless watermelons. Sign says 7 dollars. Every single melon here has a sticker on it with a number. Finished my shopping and went to the self checkout. Put in the number on the sticker and it comes up as 15 dollars. I immediately asked the girl to come over and fix it. She kept putting different codes until one came up as 7dollars. I asked for the scanning code of practice as it was clearly wrong. She plugged in the number and of course it’s 15. She says oh well it has the wrong sticker on it. So ALL THE WATERMELON has the wrong number on it and somehow it’s my fault. I told her every single one has the same number on it. She just walked away. So tell me, how many customers put that number in and paid 15 dollars without caching it? This code of practice is supposed to be EXACTLY for this situation. I’m done. Check your prices people because I’m sure this rip off is happening to more people other than me. Very disappointed with this young girls service.

Andrea K.

First time in there today as I was in town! Great selection and service staff were very friendly. Some items seem to be a little high in price point, but there were items on sale aswell!

Chris A.

Such a wonderful grocery store. 30 mins from my home but worth going there

Laurie D.

I love this place and their PC Express service. Everything is carefully picked and packed. I've never waited more that about 8 minutes to get my groceries packed into the car. The staff is friendly and very accommodating. I've left my buckets at home and the honor system was used for the day, buckets returned the next day without question. Small things go a long way.