MEC Burlington - Burlington, Ontario

Cory Sakai

Excellent top quality products and expected prices to match. But this is where we go if we want some serious outdoor equipment and clothing. Really good knowledgeable staff who know what they're talking about and know the products and sport. They've become a little more expensive and upscale since the co-op sold to a US parent. I'm split whether this has been good or bad. The facility has become nicer. TIP: If you can't find it here and are looking for something more basic and less premium and expensive, try Decathlon down the street.

PREVIOUS: Giving this 5 stars, and 6 if I could because of Krystal. She was able to help me out with fixing an obscure bag clip from one of their older models. Nobody from 3 other MEC stores and all the other outdoors stores could help me, but she did! Awesome! Thanks Krystal!

Jacob de st croix

Linda helped me find a climbing harness today and the service I got was amazing. She was a wealth of information and spent a lot of time with me to make sure I got the right one. Her insight was great. MEC Burlington hires the right people

Jen McGuire

Went in on a Friday afternoon, the store was dead and there were many employees around. Some said hi to me and one asked if I needed help finding something. He pointed me upstairs and said “last time I was up there like 6months ago that’s where they were”. The item I was looking for was upstairs and there were at least 3-4 employees around the area. Some stocking shelves, one who was in the running shoes area hiding on his phone behind a shelf, and another who walked right past me without looking at me, saying hi or offering help. I was in the section for quite some time trying on running vests and though the man on his phone was not helping anyone, he did not once approach me. Everyone there seemed to be unhappy and not wanting to help customers. The location has better selection than some others but their customer service was nonexistent and extremely disappointing. The nicest person/interaction I had was when walking out of the store the security alarm went off because they forgot to take off the plastic bit.
I am a bigger bodied person and I’d like to think the lack of help with the running vest had nothing to do with that but it definitely didn’t help my self consciousness buying an item for something I am already feeling impostor syndrome about.
Overall if you need something specific it might be a good store to choose but if not I would avoid it and go somewhere like SAIL where customer service is a lot better.

Rochelle Mathew

Appreciate the service received from the young man who helped me with figuring out which hiking shoes were a good fit for me. I believe he sold 3 pairs of shoes in the small time frame in which I was there. Very kind and patient! I have fewer kind words for the cashier but I will live. Might consider trying out the shoes at this location and buying online as a compromise in the future!

Pat Demita

Visited Monday July 15th in preparation for a trip and found what I needed within 20 minutes. Exceptional selection for portaging needs and all things in between. It's like I'm talking to fellow friendly campers who I just met but are not uptight at all and want to talk.

Katherine Fitzmaurice

Went to MEC on Brant Street in the afternoon on Sat Aug 31. The store wasn't busy & I waited patiently in front of the garmin watch locked display case for employee assistance. Waited approx 7-10 minutes while staff continually walked by without offering to help. Two staff members were even standing by the front door a few feet away chatting with each other the entire time. Could not make eye contact with anyone & finally had to flag someone down who referred me to one of the guys who was standing by the door nearby. I felt like I was bothering them bc the staff member opened the case, handed me the watch, looked disinterested & didn't offer any advice or additional info about the product. At this point I had lost all interest as well and decided to make my purchase elsewhere.

Patrick Burton

Leanne gave us great service with a human touch. Susan really really knew her tents. Between them we came away with a volt 3, seems like a great little light weight tent, easy set up and pretty roomy once up, with two doors and vestibules. We have gotten it as a big 2 person - 3 adults would fit in a pinch.

Em UU K

Lame. This brand used to be good. Things are half the price at SAIL and SAIL has 200% more selection for people who actually love nature, spending time in nature. This store is for looking the part. Where was all the camping gear? Geriatric selections.