Arctic Spas Duncan - Duncan, British Columbia

Larry T.

We had technician Goran Jandric come to our house to fix a problem we were having with the Arctic spa app. He was very professional and very experienced and on time. He did some troubleshooting and knew exactly what the problem was. Changed an electronic part. I had to re-register my spa on the app and now it works fine. I am an advocate of Arctic spas and would highly recommend them if you are looking for a spa especially on Vancouver island. Very pleased.

Carmel L.

Technician Eric Aasen provided a full service of our hot tub on Friday last. Despite the horrible rain that poured down, he remained cheery throughout the operation. He worked very efficiently and was very knowledgeable - fully addressing our questions and concerns. We highly recommend him and Arctic Spas Duncan.

Christopher Y.

Eric & Paul set up my Arctic Spa and I could not have been any happier with their service. They were extremely patient with me and answering my dumb questions. Install was quick and easy with their cleaver moving system. Two thumbs up gentlemen and thank you Arctic Spa for hiring professionals and not duds

Christine J.

Eric from Arctic Spa service department came to diagnosis issues with our hot tub. He showed us the parts that needed repairs, explained everything as he went and reviewed all settings for the hot tub. He was very professional, patient, pleasant and kind. Thank you Arctic Spas for sending Eric to attend to our needs.

Ben B.

I recently purchased an Arctic Spa tub, installed on Nov. 12. While the sales experience was average, the exceptional follow-up service far exceeded my expectations. Tania and Goran provided outstanding support, with Goran demonstrating remarkable expertise and dedication. He quickly identified and resolved a manufacturing defect in the waterline. His ability to break down complex problems and communicate effectively made me feel valued and confident as a customer.

Another issue involved unreliable internet connectivity for the SpaBoy App. Once again, Tania and Goran went above and beyond, recommending and installing the Ethernet over Power solution, which has worked flawlessly since installation. Tania’s support throughout the process was equally exceptional, ensuring all my concerns were addressed.

I highly recommend their service—thank you, Tania and Goran, for making this a seamless and stress-free experience!

Nicki G.

We recently moved to Duncan and wanted to become first-time spa owners. We did a lot of research online, we watched for deals both in refurbished and new tubs, and we sat in a lot of tubs in showrooms.

We went with the Be Well M420 spa (Canadian-made in Quebec!) from Artic Spas Vancouver Island (Duncan). We're thrilled with the way this brand has insulated wall panels rather than spray foam insulation on the tub. This makes it MUCH easier to access the components if repairs are needed on hoses or jets. Also love the reinforced, self-supporting fiberglass shell on the tub that allows heat generated by the pumps to be transferred into the tub. We really wanted a salt-water system as it does feel so nice on the skin, and this tub is set-up with a straight-forward salt-water system from the start (not a conversion.) And of course having 73 jets is awesome, and we've been loving the multiple height seats as we move around the tub.

We had an absolutely fantastic customer service experience from Marc Gibeau -- he really knows his stuff and took the time to go through all the details on the spas in a friendly and knowledgeable but not-pushy way.

Solid, responsive communication from Tania Gray resulted in a delivery date for our in-stock spa in under two weeks, in time for our family arriving for the holidays!

Paul and his delivery team were on-time, efficient and ensured the tub was placed exactly where we wanted it. We have a very steep gravel driveway, but they made it look effortless.

And I want to give special recognition to our Service Tech Eric Aasen who took the time to explain how everything worked, from the controls to water balancing so that we feel confident in running our the tub to prolong its lifespan.

We have been using our new tub every day and are so very happy with it. If you're waffling about a new spa, Artic Spas Vancouver Island is the right choice. And yes, this is a completely independent review without perks or compensation. We're just genuinely happy customers.

Andy C.

Thanks ASVI for the thorough and easily digestible learning hub. This will be a great tool for our customers in Colorado and really any customers across the world with questions about hot tub ownership!

Drew T.

Goran serviced my hot tub today and was excellent. He was patient, thorough and took the time to solve all my issues and answer all my questions. I am very pleased.