Coast Capital - Tillicum Branch - Victoria, British Columbia

Kathy

Doesn’t bother changing the google hours to say that all the banks close at 3 today until you get to the door, also won’t let me up my limit to withdraw my own money is ridiculous

J M.

Terrible mortgage renewal process and almost ended up loosing my rate hold by being told the wrong period of rate hold time. Dealt with Ankit who is clearly new and doesn’t have the skill or knowledge yet to be dealing with mortgages. He had to keep running back and forth asking a manager for help. Train your staff better before putting them in a position like that.

Jacqueline G.

Says they are open till 7 and upon arrival at 6:45 I determined that was a lie

spendercat1

I had the pleasure of dealing with Annie this morning at Tillicum Mall. She was friendly, professional and welcoming. She found a way to overcome an issue I was experiencing and I really appreciated her help and willingness to find a solution. I’ve been a coast capital customer for decades and I’m grateful this was acknowledged as well. Thank you Annie.

Chris N.

Abysmal customer service and poor maintenance.

Avoid this location if you have any choice. My wife and I went in to withdraw money and their ATM seas broken for everyone making withdrawals, didn’t work for the guy before us or after us or us. Makes all the right noises and then sits for over a minute at the point it should spit out money and then declines the transaction, no reason given. We went to wait in line in the bank to inform them and get the money out, this was far worse.

In 30 minutes only one teller saw one person and then spent 5+ minutes finalizing afterward and never saw another person, the only other teller ran around checking on their till doing something to account for transactions I suppose and then while their is a line of 10 people waiting goes on break. At this I left, 30+ minutes wasted in the line alone one person helped with 4 staff on floor.
If there wasn’t a job shortage I would suggest to layoff all of them especially the branch or shift manager that allows this level of poor customer service to happen. In this economy however I would move all staff to better higher rated branches/locations so they learn what customer service is and what the word prioritization means and the management should be given the choice to come back at a lower position or quit so they can be replaced with client centric and service focused supervisors.

Unless you see this happen avoid this once decent location, until it closes from poor performance.

Bob S.

Absolutely the worst banking establishment I have had the displeasure of dealing with. We have used Coast Capital for 25 years and the level of service has become so bad I can't justify remaining a customer. The staff are not trained to preform anything other than the most basic transactions. We will be closing all of our accounts and we won't be back.
Coast Capital is not the place to bank!!
Jason Clarke (former customer)

Jocelyn N.

Me and my husband went to this location to open our accounts. We have been having trouble with our bank being locked for no reason, can't send or accept e-transfer, pin problem (never told us to set up our pin until we found out), etc. The person who opened for us didn't even do her job properly and screwed up our accounts, her co-worker messed up our appointment with her and she blamed on us. We called services and went back to this place several times to get help but never seem to work it out. They fixed it and as soon as we try again we got the same issues. We both sick and tired of having to travel back and forth to get our problem fix every other day.

Highly not recommend 👎

Fazia

I have never had a negative experience with this branch and I have been with the branch since 2007. They are charitable and kind. Why do people come on reviews to solve a problem. Its a review. First try to find a solution and see how that goes, then write an honest review, also, try to smile when you deal with people, interaction is a two way street. Attitude is everything. Also, don't say bad things about a great place.