London Drugs - Campbell River, British Columbia

Holly P.

I purchased a pair of gaming headphones thinking that they would have regular features that generally come with gaming headphones. The person who sold them to me did not tell me I couldn't return them, and it indicated on the back of my receipt that I had 15 days to initiate a return. I took a ferry over from Quadra Island and time out of my day to bring them back in the box in perfect condition, only tried out once and immediately put back in the box - they refused to accept the return even though the headphones were in their original condition in the packaging. Since I wasted money spent on ferry and $50, I will be doing my electronics purchases from Amazon from now.

My recommendation would be to explicitly ask staff about the return policy before making a purchase because evidently their policies don't match what they say on the back of the receipt, and they won't verbally tell you at the time of sale.

S.a. M.

Always fab in the computer department! But this time I’m not quite so satisfied.. brought my iPhone in because my battery was discharging too quickly , thought I needed a new battery. It lasted, maybe 3/4 of the day

They tested it and said yes I do they recommended I put a new battery in .. so I got a new battery and it still lasts only 3/4 of the day.
I tried to come in and talk to them and they said to put it on low data mode it that didn’t work, it’s still only lasts 3/4 of the day so I’m just not happy I feel like I got charged $120 for something that did not fix the problem.. and now I can’t bring it back because the time is up. 😓

Olga S.

Thank you Lucas from my family today at tech centre support in Campbell river.You have assisted us in setting up the Fitbit while in different language with a smile and patience and professionalism . Great job!😊

Kewal M.

I swear to God, NOT MY FAULT.

Had the worst experience while returning shoes foam insoles with the person named Colin(the supervisor or whatever). I bought the men ones and while returning, he said the receipt doesn’t match. That’s the only freaking receipt I had. I didn’t even get enough mad at him but he said he’s gonna call police on me. He said he could do this all day but started shaking in 2 minutes🤷🏻‍♂️ What a womp womp guy he is.
Well, If cashier makes a mistake, it’s our fault that we didn’t make sure. OK

David A. M.

Frank quickly dealt with the problem with our computer by removing the software that was causing the problem but I was surprised to be charged since we had the computer for less than a month and the problem was caused by software that was loaded onto the computer by LD, not software that we requested.

Update: The department manager contacted me, investigated the incident thoroughly and offered to refund my money even though my actions were the cause of the problem. One could not possibly expect better customer service than I have received from London Drugs.

Patricia G.

As a visitor to the area, I needed a prescription filled. Very helpful staff and absolutely no problem 😊
Also, as I have extended health insurance, Lucas was quick to enquire and made the necessary adjustments.
In and out in just minutes, and made my day better.

Endi G.

I would have given them 0 stars, but one is the minimum. We were waiting there for twenty minutes to get a SIM card and none of the workers were actually busy they were just wondering around. And no one came to help us, bad service, does not recommend.

Brandon D.

There is always so many crazy sales here, sometimes 50% off a $2,000 item!
The customer service is great, although I rated it only 4 stars for nitpicky reasons - they are so over staffed sometimes, that it can just feel a bit smothering in certain departments when I’m asked a few times within 10 minutes if I need help when I’m just looking, but truly that’s not a big deal